Kahuna Casino Privacy Policy

At Kahuna Casino, protecting your personal information is a fundamental priority. This Kahuna Casino privacy policy explains in clear terms how we collect, use, store, and safeguard your personal data when you visit kahunascasino.com or use any of our services. We are committed to full transparency and compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). Whether you are browsing our site, registering an account, or enjoying one of our 4,000+ games, your privacy matters to us. Please read this policy carefully so you understand your rights and our obligations regarding data protection and information security.

1. Who We Are — The Data Controller

Kahuna Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the entity responsible for determining the purposes and means of processing your personal data, we act as the data controller for all information collected through our platform. Our registered business address is on file with the Curaçaoan licensing authority. For all privacy-related enquiries, including matters concerning Kahuna Casino data protection, you may contact our dedicated Data Protection Officer (DPO) at:

• Email: [email protected]
• General Support: [email protected]

Our DPO oversees all aspects of data processing and is your first point of contact for any concerns about how your user data is handled.

2. Personal Data We Collect

Kahuna Casino collects several categories of personal information to provide you with a safe and enjoyable gaming experience. Understanding exactly what data collection entails helps you stay informed about your privacy rights.

2.1 Identification Data

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Nationality and country of residence
• Government-issued photo ID (passport, driver's licence)
• Proof of address (utility bill, bank statement)

2.2 Contact Data

• Email address
• Phone number (if provided)
• Residential address

2.3 Financial Data

• Payment method details (card numbers are tokenised; we never store full card details)
• Transaction history (deposits, withdrawals, bonus usage)
• Bank account information where applicable
• Cryptocurrency wallet addresses (for Bitcoin, Ethereum, Litecoin transactions)

2.4 Gaming Activity Data

• Games played, session duration, and wagering history
• Bonus activations and free spins usage
• Responsible gambling settings (deposit/bet/loss/session limits, self-exclusion preferences)
• VIP programme tier (Bronze, Silver, Gold, Platinum, Diamond) and cashback records

2.5 Technical Data

• IP address and geolocation data
• Device type, operating system, and browser version
• Log files, clickstream data, and session identifiers
• Mobile app usage data (Android APK and iOS PWA)

2.6 Communication Data

• Records of live chat conversations with our 24/7 support team
• Email correspondence (replies within 12 hours)
• Marketing preferences and consent records

2.7 Sensitive Data

In limited circumstances — and only where required by law or regulation — Kahuna Casino may process sensitive categories of personal information, such as data related to problem gambling or self-exclusion. We treat such information with the highest level of confidentiality and restrict access strictly to authorised personnel.

2.8 Data From Third Parties

We may receive personal data from third-party identity verification providers, fraud prevention agencies, payment processors, and our licensed game providers (e.g. Pragmatic Play, Evolution Gaming, NetEnt, Microgaming). This data supplements the information you provide directly and helps us comply with our legal obligations.

3. How We Collect Your Data

Kahuna Casino collects user data through the following methods:

1. Direct collection: when you register an account, make a deposit or withdrawal, contact our support team, or participate in promotions.
2. Automated collection: via cookies, web beacons, pixel tags, and server logs when you browse kahunascasino.com.
3. Third-party sources: from identity verification providers, payment gateways (Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, PayID, bank transfer, and crypto processors), and fraud-detection partners.
4. KYC verification: during mandatory Know Your Customer checks, which are required before your first withdrawal.

4. Purposes and Legal Basis for Data Processing

We process your personal data for clearly defined purposes, each supported by a recognised legal basis. The table below sets out our key data processing activities and their corresponding legal grounds.

Where Kahuna Casino relies on legitimate interests as a legal basis, we have carried out a balancing test to confirm that our interests do not override your fundamental rights and freedoms. You may request the results of that assessment by contacting [email protected].

5. Cookie Policy

The Kahuna Casino cookie policy governs the use of cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information. Our cookie policy distinguishes between four categories of cookies:

5.1 Essential Cookies

These cookies are strictly necessary for the operation of kahunascasino.com. They enable core functions such as logging in, maintaining your session, and processing transactions securely. Without essential cookies, the site cannot function properly, and they cannot be disabled.

5.2 Analytical Cookies

We use analytical cookies (including third-party analytics tools) to understand how visitors interact with our platform — which pages are most popular, how long sessions last, and where users encounter difficulties. This data collection helps us improve Kahuna Casino's performance and user experience. These cookies are only set with your consent.

5.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, preferred game categories, and responsible gambling limits — so you enjoy a personalised experience every time you visit. They are set based on your consent or our legitimate interests.

5.4 Marketing Cookies

Marketing (or advertising) cookies enable us and our affiliate partners to display relevant promotional content about Kahuna Casino bonuses and offers. These cookies track your browsing behaviour across sites. They are only placed with your explicit consent, which you can withdraw at any time via our cookie preference centre or by contacting [email protected].

Managing Your Cookie Preferences

You can adjust your cookie settings at any time through your browser settings or the cookie consent banner displayed on your first visit to our site. Note that disabling certain cookies may affect the functionality of kahunascasino.com. For detailed instructions on managing cookies in your browser, please refer to your browser's help documentation.

6. Sharing Your Data With Third Parties

Kahuna Casino does not sell your personal information to third parties. However, we share user data with carefully selected partners and authorities where necessary, always under strict confidentiality agreements or legal requirements. Recipients include:

6.1 Payment Providers

To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary personal data with licensed payment processors. These providers operate under their own data protection frameworks and are contractually bound to protect your information.

6.2 Regulatory and Law Enforcement Authorities

We are required by law — including AML (Anti-Money Laundering) and KYC (Know Your Customer) obligations under our Curaçao licence — to share certain personal information with licensing regulators, financial intelligence units, and, where legally compelled, law enforcement agencies. Kahuna Casino data protection measures remain in place throughout any such disclosure.

6.3 Game and Technology Providers

Our catalogue of 4,000+ games is powered by more than 50 providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Limited technical user data (such as session tokens) may be shared with these providers to facilitate gameplay and ensure RNG certification by independent laboratories.

6.4 Identity Verification and Fraud Prevention Partners

To fulfil our KYC obligations and maintain information security, we engage third-party identity verification services. These partners process your identification documents solely for verification and fraud-prevention purposes, under strict data protection agreements.

6.5 Marketing and Analytics Partners

Where you have consented to marketing cookies, anonymised or pseudonymised user data may be shared with affiliate networks and analytics platforms. This data is used to measure campaign effectiveness and deliver relevant promotions. No identifiable personal data is shared without your explicit consent.

7. International Data Transfers

As an online casino with a global infrastructure, Kahuna Casino may transfer your personal data to countries outside Australia. When we do so, we ensure an adequate level of data protection is maintained through one or more of the following safeguards:

• Adequacy decisions issued by relevant data protection authorities
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules where applicable
• Contractual obligations requiring the recipient to apply equivalent information security standards

If you wish to obtain a copy of the safeguards in place for a specific transfer, please contact our DPO at [email protected].

8. Data Security

Kahuna Casino data security is built on industry-leading technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our key information security controls include:

• 256-bit SSL/TLS encryption: all data transmitted between your browser or mobile app and our servers is encrypted using 256-bit SSL/TLS technology, the same standard used by major financial institutions.
• Firewalls and intrusion detection: our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems.
• Data encryption at rest: sensitive personal data stored on our servers is encrypted using AES-256 encryption.
• Access controls: access to user data is restricted on a need-to-know basis. All staff with access to personal information undergo background checks and mandatory data protection training.
• Regular security audits: we conduct periodic penetration tests and vulnerability assessments to identify and remediate potential weaknesses.
• RNG certification: our game engines are certified by independent testing laboratories to guarantee fair play and integrity of user data.

Despite these robust data security measures, no online system can guarantee 100% security. We encourage you to use a strong, unique password for your Kahuna Casino account and to enable any available two-factor authentication features.

9. Data Retention

Kahuna Casino retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable law. The table below summarises our standard data storage periods.

Once the applicable retention period expires, your personal information is securely deleted or anonymised, in accordance with our data storage and disposal procedures. If you close your account, we will retain only the data we are legally obliged to keep.

10. Your Privacy Rights

As an Australian player, you enjoy a comprehensive set of privacy rights under the Australian Privacy Act 1988. Depending on the circumstances, you may also have rights under the GDPR. Kahuna Casino is committed to honouring these rights promptly and transparently. Your key privacy rights are:

10.1 Right of Access

You have the right to request a copy of the personal data Kahuna Casino holds about you. We will respond to verified access requests within 30 days. In most cases, access is free of charge.

10.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account details directly through your player profile.

10.3 Right to Deletion

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent. Note that we may be unable to delete data we are legally required to retain (e.g. financial records for AML compliance).

10.4 Right to Restriction of Processing

In certain circumstances — such as when you contest the accuracy of your data or object to our data processing — you may request that we restrict the processing of your personal information while the matter is resolved.

10.5 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request that Kahuna Casino provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it directly to another controller where technically feasible.

10.6 Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests or where we use it for direct marketing. If you object to direct marketing, we will cease processing your data for that purpose immediately.

10.7 Right to Withdraw Consent

Where data processing is based on your consent — for example, marketing emails or certain cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To withdraw consent, contact us at [email protected] or update your preferences in your account settings.

Exercising Your Rights

To exercise any of your privacy rights, submit a written request to our DPO at [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days; where the request is complex or numerous, we may extend this period by a further 60 days and will notify you accordingly.

11. Supervisory Authority — OAIC

If you believe that Kahuna Casino has not adequately addressed a concern about your personal data or Kahuna Casino privacy practices, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992 (within Australia)
• Postal address: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first at [email protected] so we have the opportunity to resolve your concern directly. If you are located in the European Economic Area and believe your GDPR rights have been violated, you may also contact the relevant supervisory authority in your country of residence.

12. Children's Privacy

Kahuna Casino is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All accounts are subject to age verification as part of our KYC process. If we discover that we have inadvertently collected personal information from a minor, we will delete it immediately. If you believe a minor has registered on our platform, please notify us at [email protected].

13. Responsible Gambling and Data

Kahuna Casino takes responsible gambling seriously, and our data collection practices actively support safer gambling outcomes. We analyse gaming activity data to identify signs of problem gambling and, where appropriate, to intervene proactively. The responsible gambling tools available to you include:

• Deposit, bet, and loss limits
• Session time limits and reality checks
• Cooling-off periods: 24 hours, 48 hours, 7 days, or 30 days
• Self-exclusion options: 6 months, 1 year, 5 years, or permanent

Data related to your responsible gambling settings is treated with the highest level of confidentiality and data security. It is retained for the duration required by our licensing obligations and is only accessible to authorised compliance personnel.

14. Links to Third-Party Websites

Our website may contain links to external sites operated by third parties — including game providers, payment processors, and affiliate partners. This Kahuna Casino privacy policy does not apply to those external sites. We encourage you to review the privacy policy of any third-party website you visit, as Kahuna Casino has no control over and accepts no responsibility for their data protection practices.

15. Changes to This Privacy Policy

We may update this Kahuna Casino privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify you by email (to the address on your account) or by displaying a prominent notice on kahunascasino.com before the changes take effect. The "Last Updated" date at the bottom of this page indicates when the policy was most recently revised. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.

Frequently Asked Questions — Kahuna Casino Privacy Policy

What personal data does Kahuna Casino collect?

Kahuna Casino collects identification data (name, date of birth, ID documents), contact details, financial information, gaming activity records, technical data (IP address, device type), and communication records. Full details are provided in Section 2 of this privacy policy.

How does Kahuna Casino use cookies?

Our Kahuna Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are always active; other cookies require your consent. You can manage your cookie preferences at any time via the cookie consent banner or your browser settings.

Is my financial data safe at Kahuna Casino?

Yes. Kahuna Casino data security includes 256-bit SSL/TLS encryption, AES-256 encryption at rest, enterprise firewalls, and strict access controls. We never store full card numbers; payment details are tokenised. Your personal data is protected in accordance with the highest information security standards.

How long does Kahuna Casino keep my data?

Data storage periods at Kahuna Casino vary by data type. Account and identification data is retained for 5 years after account closure; financial records are kept for 7 years. Full retention details are in Section 9 of this privacy policy.

Can I request deletion of my personal data?

Yes. You can exercise your right to deletion by contacting [email protected]. Note that we are legally required to retain certain records (such as transaction data for AML compliance) and cannot delete these even upon request. All other personal information will be securely erased within 30 days of a valid request.

How do I contact the Kahuna Casino Data Protection Officer?

Our DPO is reachable at [email protected]. You can submit requests relating to privacy rights, data access, correction, deletion, or any other concern about Kahuna Casino privacy practices. We aim to respond within 30 days.

Does Kahuna Casino share my data with third parties?

Kahuna Casino does not sell your personal data. We share it only with payment providers, regulatory authorities, game providers, and identity verification partners — all under strict confidentiality agreements or as required by law. See Section 6 for full details.

What are my rights under the Australian Privacy Act?

Under the Australian Privacy Act 1988, you have the right to access, correct, and complain about the handling of your personal information. Kahuna Casino also recognises additional privacy rights drawn from the GDPR, including the right to deletion, restriction, portability, objection, and withdrawal of consent. Full details are in Section 10 of this Kahuna Casino privacy policy.

Last Updated: August 2026. If you have any questions about this privacy policy, Kahuna Casino data protection practices, or your privacy rights, please do not hesitate to contact our Data Protection Officer at [email protected]. We are committed to confidentiality, information security, and treating your personal data with the respect it deserves.